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Case Studies

Real engagements with real outcomes — revenue, margin, retention, and operational wins for service-based small and mid-sized businesses.

Real engagements. Real outcomes.

Each one began with a leader who knew their business well — and a revenue system that hadn’t caught up to their ambition. Here are six of the engagements we’re most proud of.

Technology services / ITFrom stagnant growth to 3× topline revenue in 3 years.A founder-led tech services firm hadn’t won a new client in nearly a decade. We implemented the Revenue Operations, Illuminated™ framework — built sales processes, realigned resources, and shipped a unique methodology to win more business.3xTopline revenue36moTo compound growth

Value-Added ResellerAn outstanding EBITA multiple on acquisition.A regional VAR engaged us to prepare the business for sale. We restructured the revenue strategy, repositioned the offer mix, and built the operating cadence that buyers want to see.—Outstanding EBITA multiple12moPrep timeline

Managed IT servicesReduced COGS by 66% after a sudden leadership transition.Stepped in when the owner unexpectedly passed away — stabilized operations, rebuilt vendor structure, and reignited growth. 180 days later: a 10% topline lift, new clients, and a healthy quarterly business review cadence.66%COGS reduction10%Topline lift

Commercial service & repair1,805% ROI on email marketing, plus a market-leading offer.Built differentiated managed-services plans and ran strategic digital campaigns to support an aggressive sales push. The trajectory says market leader within a few years — they’re growing fast.1,805%Email marketing ROINewManaged services plans

HR consultancyFrom 6% MRR to 25% MRR in 120 days.HR Plus had built a great reputation — but inconsistent sales, sticker-shock pricing, and unclear workflows were holding them back. We re-engineered the sales process and pricing model. Cash flow stabilized.25%MRR (was 6%)83%Gross margin

Heavy equipment dealer396% ROI on digital and email programs.Across nearly 8 years working with the team at West Coast Equipment, we built a winning online strategy that integrated with in-house operations and boosted sales — culminating in a 396% ROI on digital and email programs.396%ROI on digital + email8yrEngagement length

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We hired Krista because we were re-launching our family business under a new brand. She helped us create a go-to-market strategy that elevated our brand and helped us win business with Fortune 50 companies.

MHMarcus HillCEO · Fastcility

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