Managed IT services

Reduced COGS by 66% after a sudden leadership transition.

Stepped in when the owner unexpectedly passed away — stabilized operations, rebuilt vendor structure, and reignited growth. 180 days later: a 10% topline lift, new clients, and a healthy quarterly business review cadence.

ServicesCrisis CRO · Operations · Vendor StrategyTimeline180 daysClientManaged IT provider (confidential)

Managed IT provider (confidential)— Managed IT

66%COGS reduction

10%Topline lift

180Days to results

NewClient wins

— The challenge

What we walked into.

The owner of a managed IT services firm unexpectedly passed away. The business was profitable but heavily dependent on the founder for vendor relationships, key client relationships, and operational decisions. Staff were anxious, vendors saw an opening, and customers needed reassurance.

Stepped in as interim revenue leader within days
Renegotiated vendor contracts to align cost structure with the new operating reality
Stabilized the largest customer relationships and protected recurring revenue
Built a QBR cadence and KPI dashboard so leadership could see what was happening
Rebuilt the sales process around the team that remained

— Our approach

How we worked it.

66%COGS

— Outcome

reduction in 180 days

180 days in: COGS down 66%, topline up 10%, new clients won, and a leadership team that knew exactly what they were responsible for and how to track it. The business is now positioned for sale or continued growth.

Could be your business next.

Every case study started with a discovery call. Yours can too.

More case studies.

— Technology services / ITFrom stagnant growth to 3× topline revenue in 3 years.A founder-led tech services firm hadn’t won a new client in nearly a decade. We implemented the Revenue Operations framework.Read case study →

— Value-Added ResellerAn outstanding EBITA multiple on acquisition.A regional VAR engaged us to prepare the business for sale. We restructured the revenue strategy and repositioned the offer mix.Read case study →

— Commercial service & repair1,805% ROI on email marketing, plus a market-leading offer.Built differentiated managed-services plans and ran strategic digital campaigns to support an aggressive sales push.Read case study →

Let’s help U grow.

Schedule a free, no-obligation 30-minute discovery call. We’ll review your goals, identify the highest-impact opportunities, and send you home with at least one actionable item — whether you hire us or not.